If you are not happy with your purchase, we will accept a return of an unused product within 7 days. Once we receive the returned item Zaibis will then give a refund after deducting 30 percent of the product value as per the market policy as we are unable to refund the whole amount as per the policy.
In case of product exchange with a different model will be charged 20 percent extra as per the market policy.
Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return.
Zaibis will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and traceable mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.